In our last post we looked at how Open Connections worked with Admiral Insurance to create an automated CRU process that streamlined their process, creating a better experience for employees and customers. Now we look at why Admiral chose Open Connections as their partner in this project and how they are looking to utilise automation technology in the future.
Why Open Connections and IBM?
Steve Carnell of Admiral Insurance talks to Phil Matthews about why they decided that Open Connections was the right company to partner with.
Now Admiral have a new automated process for the CRU process they are working with Open Connections to determine which other areas of their business would benefit from automation. This could include collecting data from medical reports, invoice data and a streamlining of the complaints procedure. All these processes could benefit from the solutions that Open Connections has to offer.
Steve Carnell explains their plans for the future.
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