“We’re putting in a new system and it’s going to be a game changer”.
How often do we hear that? And how often is it true? “A lot” and “Not very” are probably the answers you’re thinking. RPA (or Robotic Process Automation) is one of those rare technologies with the opportunity to genuinely provide a quick, dramatic change to a working practice when it’s applied to the right problem.
As an example, we’ve just finished a small implementation of RPA at an award-winning financial planning organisation. As a company in a very competitive market, dealing with sophisticated individuals, the customer recognised that client communication is absolutely key to retention and growth. Unfortunately, one of the other key advantages the company has, its diverse range of investments, means that tracking and assembling updates into simple, accurate and frequent reports is very time consuming, and of course errors must be avoided at all costs.
It’s a perfect application of RPA technology – a relatively simple to understand process that needs to be done consistently and frequently. Five days of effort resulted in a very workable implementation of RPA which will pay itself back very quickly and, in the future, allow customers to access almost real-time reports of their investments. Of course, it will need attention, as the range of external data sources changes, but that’s a very small price to pay for the improvements.
At Open Connections we see RPA as a hugely valuable tool to have in our kitbag of solutions. It doesn’t solve every problem, but in the right circumstances we’ve found it to be one of the most exciting “quick wins” available, with huge benefits both in effort and just as importantly, consistency.
With quick wins like this, it’s no wonder the RPA market is booming.
If you think automated solutions could help your business, Get In Touch to find out more.