Cognitive data capture is an innovative technique that can be used to process any type of document using Artificial Intelligence (AI) or machine learning. It can recognise the document, extract required information and then pass the data to your back-office systems.

There are various business processes that can be automated using this technique including insurance claims, complaint handling, accounts payables, and customer onboarding. Documents can automatically be processed in several formats. These include single page files, multi-page files with hundreds of pages and numerous documents. Emails and attachments can even be processed. In the past this manual process would have been time-consuming, costly and error-prone, because it relied on human knowledge to identify different documents and their contents.

 In short, thanks to techniques such as Optical Character Recognition (OCR) and Natural Language Processing (NLP), cognitive capture can now extract sentiment, relevant words, phrases and patterns and then apply logic to decide which team or process is needed to manage an individual document.