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Automated CRU process - Part 2 blog

Claims Automation Case Study Part 2 – Why IBM and Open Connections and what next?

by | Apr 29, 2021 | Automation

In our last post we looked at how Open Connections worked with Admiral Insurance to create an automated CRU process. This streamlined their claims-handling business, creating a better experience for employees and customers. 

Now we look at why Admiral chose Open Connections as their partner in this project and how they are looking to utilise automation technology in the future.

Why Open Connections and IBM?

Steve Carnell of Admiral Insurance talks to Phil Matthews about why they decided that Open Connections was the right company to partner with.

What next?

Now Admiral have a new automated CRU process, they are working with Open Connections to determine which other areas of their business would benefit from automation. This could include collecting data from medical reports, invoice data and a streamlining of the complaints procedure. All these processes could benefit from the solutions and expertise that Open Connections has to offer.

Steve Carnell explains their plans for the future.

Do you want to know more?

If you think automated solutions could help your business Get In Touch to find out more.

Open Connections is an innovative provider of business process automation solutions. We have a wealth of expertise in Enterprise Content Management (ECM) products and technologies from IBM and Kofax, among others.

Support of existing systems is critical to their continued efficient operation. We provide a range of high quality support options, from low cost reactive arrangements through to fully managed service capabilities.

Whether you are looking to implement a new GDPR methodology, increase capture efficiency within your business or migrate from a legacy system, we can guide you through the process.

Open Connections Solutions Ltd 
4 Buckingham Court 
Beaufort Office Park 
Bradley Stoke 
BS32 4NF
United Kingdom

A company registered in England and Wales company registration number 3768233




+44 (0)1454 889966