How Xtendis from WoodWing Helps Housing Associations Comply with Awaab’s Law — and Go Beyond
The introduction of Awaab’s Law marks a pivotal shift in how housing associations across the UK must manage property conditions and tenant health concerns. With strict new deadlines for investigating and remediating hazards like damp and mould, record-keeping, responsiveness, and transparency are no longer optional — they’re legally essential.
That’s where Xtendis from WoodWing steps in.
What is Xtendis?
Xtendis is a powerful, cloud-ready document and information management platform with strong process management abilities that enables organisations to store, manage, and audit critical records across the entire lifecycle — from first contact to final resolution. For housing associations, it’s a compliance-ready solution that ensures nothing slips through the cracks.
🏘️Xtendis in Action: Supporting Awaab’s Law Compliance
Awaab’s Law mandates that:
⚠️ Health hazards (e.g. mould/damp) must be investigated and fixed within prescribed timeframes.
📢 Landlords must prove timely action and maintain clear communication with tenants.
📁 Evidence must be available during inspections or legal action.
Xtendis makes this effortless with:
🔄 1. End-to-End Case Management
📌 Create structured case files for every complaint or inspection.
📎 All correspondence, photos, surveyor notes, and remedial actions are linked in a single, easily searchable timeline.
⏱️ 2. SLA-Driven Workflows
🛎️ Custom workflows help enforce response deadlines.
🚨 If mould isn’t addressed within the statutory window, managers get alerts — ensuring action happens before non-compliance occurs.
🗂️ 3. Secure, Centralized Records
🔒 Xtendis stores data in a secure, fully indexed repository.
🔍 Includes access control, version history, and long-term retention policies — keeping you audit-ready.
🛡️ 4. Built-in Audit Trails
🕵️ Every action, upload, or comment is timestamped.
📜 Ideal for internal reviews, tenant disputes, or regulator inspections.
Xtendis vs SharePoint and Civica EDM
Why Purpose-Built Matters
| Feature | Xtendis | SharePoint | Civica EDM |
|---|---|---|---|
| Proven design for housing sector | 🟢 Yes | ❌ General-purpose | 🟢 Yes |
| Case-based file structure | 🟢 Built-in | ⚠️ Requires custom setup | 🟢 Yes |
| Compliance workflows | 🟢 Native SLA triggers | ⚠️ Needs Power Automate | ⚠️ Manual config |
| Audit-ready from Day 1 | 🟢 Full logs, retention policies | ⚠️ Setup required | 🟢 Yes |
| Fast deployment | 🟢 Configurable, low-code | ⚠️ IT-heavy setup | ⚠️ Consultancy often needed |
| Cost predictability | 🟢 Clear licensing | ⚠️ Add-ons needed | ⚠️ Modular licensing |
While Microsoft SharePoint offers basic document storage and workflow tools, it wasn’t designed with property compliance in mind — and often needs extensive customisation.
Civica EDM, while sector-aware, can be complex to configure and expensive to scale across departments.
Xtendis is lean, scalable, and focused on housing sector needs, making it an ideal choice for associations looking to deliver not just compliance, but operational excellence.
Final Thoughts
In the wake of Awaab’s Law, housing associations can no longer rely on scattered documents or ad-hoc email chains. Tenants’ lives are at stake, and the law demands proof of action.
Xtendis helps you deliver — and prove — a faster, safer, and more transparent service.
Over the next few weeks we will be publishing more articles which show the true power of Xtendis with walk throughs of real world scenarios, however if you want to get there faster use our ‘contact us’ page to request a free no obligation demo.
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